Construction kits Special offers
Brio construction
Brio railways
Citiblocs
Fischertechnik
FischerTiP
Geomag
Georello gears
Junior Tradesman
Klikko
K'NEX
Link-Kits
Marble run & Skyrail
Morphun
MoveAndStic
Popoids
Quercetti
Supermag
Superstructs
Other resources Challenges to enjoy
More models to build
|  |  |
Frequently Asked Questions (FAQs) We welcome your questions, which we will do our best to answer by email. If a question and answer seem likely to be of interest to others as well, we will publish them both on this page.
If the FAQs below do not answer your query, please .
Please note that many shop-related questions can also be answered via our Terms and conditions. |  |
| Why buy construction kits? Parents and teachers often ask the question "Why should children use construction kits?".
The main reasons are listed below:- Both fun and educational
- Equally popular with boys and girls
- Provide an absorbing alternative to TV and computer games
- Ideal for development of problem-solving and creativity skills
- Improve understanding of technology, science and maths
- When used in group activities, can help develop social skills and communication skills
- A leisure activity which can be enjoyed and developed from early years right through to teenager
Top |  |
| What is the best way to store construction kits? Whichever construction kit you favour, a good storage tray can make all the difference. We recommend using storage trays with compartments whenever possible.
These make it much easier for children to find the pieces they require when building models.
Many of the construction kits for sale on this website include a robust plastic storage box or tray.
However, if you need to buy any extra storage trays, we recommend visiting a local DIY store such as B&Q. Top |  |
| How do I order online? Making a purchase online could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by using the "Add to Cart" button.
After you have finished your selections, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order. Top
| ![How do I order online?]() |
| Which countries and currencies do you operate in? The products for sale on this website can be supplied in the UK only.
To view the products that we sell worldwide, please visit our K'NEX User Group website. Top |  |
| Can I view the website in my own language? All our websites are maintained in the English language only. We do not have the skills or resources to provide translations into other languages.
However, most web pages include a Google translation facility in the right hand or top navigation bar. This allows you to request translation of the page into the language of your choice. Please note we accept no responsibility for any translation errors that may occur.
The only web pages that do not have a translation facility are the shopping cart and checkout pages. This is because the information on these pages forms part of a legal contract if you purchase from us. Top
| ![Can I view the website in my own language?]() |
| Why do you request my email address and phone number? When you place an order with us, we request your organisation name (if any), contact name, address, postcode, email address and telephone number.
Your telephone number is optional. However, it can help in situations where we need to resolve a query on your order, or the carrier cannot find your address. This happened recently for an address in Runcorn, which has rather odd street names! Rest assured, we will never telephone you for any other reason, or pass on your telephone number to a third party other than the carrier delivering your order.
If you order online, your email address is essential, as this is how we will send your order acknowledgement. If you order offline, your email address is also very useful, as it is our preferred way of resolving any order queries, and keeping you up to date with the status of your order.
We also use the email addresses entered with orders to email our quarterly newsletters. You can opt out of this service if you wish. Top
| ![Why do you request my email address and phone number?]() |
| Can I order offline? If you are a public sector organisation, you can order offline via our Printed order form. This is a .PDF file (300Kb) that can be printed out, completed, and faxed or posted to us. Or, if you prefer, you can email, post or fax us your official order form. There is no need to open an account first. View Contact details.
Top | ![Can I order offline?]() |
| Can I just ask for a quotation? Yes - just add products to the cart in the normal way, proceed to checkout, and enter your name and address, and the other details requested on Checkout page 1 of 3 and Checkout page 2 of 3.
Then on Checkout page 3 of 3, select a Payment Method of "Quotation only".
You will immediately be sent an emailed quotation for the products you have requested. Top
| ![Can I just ask for a quotation?]() |
| Can I place one order from two different websites? We operate a number of websites.
Occasionally, customers wish to order items from two or more websites at the same time, and ask us "Can the items we require from multiple websites all be added together into a single shopping cart, with a single shipping charge?".
The answer to this question is "no", as each website has its own warehouse, and independent shipping arrangements. You will therefore need to place separate orders on each website, and each of those orders may incur a shipping charge. Many apologies. Top
| ![Can I place one order from two different websites?]() |
| How do I navigate around the site? We have tried to make navigation around the site as simple and as quick as possible.
The main navigation features of the site are as follows:
- The navigation bar on the left will take you to the different main sections of the website.
- The navigation bars on the right will take you to the Shopping cart, Checkout and Quick search.
- The links at the bottom of each page will take you to the main Information pages for the site, Terms and Conditions, and Frequently Asked Questions.
- A "breadcrumb trail" is also displayed at the bottom of each page, showing how you arrived at this page.
- On appropriate pages, navigation buttons appear on the right and also at the bottom of each page, including Top, Home, Prev, Up and Next. These buttons will take you to the top of this page; the website home page; the previous page at this level; the "parent" page of this page; and the next page at this level.
Please email us if you have any suggestions for improving navigation around the site. Top | ![How do I navigate around the site?]() |
| Can the site be used by the visually impaired? We have done our best to ensure that this website can be accessed by the visually impaired, and is compatible with all Microsoft Windows accessibility features. In particular, we try to use text links rather than just links under graphic images, as the former are required for accessibility features such as "extra large font size".
Please email us if you think we can make our website more accessible in any way. Top
| ![Can the site be used by the visually impaired?]() |
| Why do I get an error message? There are two main reasons why you might get an error message whilst accessing our website:
1. Despite extensive testing, an error has crept into the website.
2. The system settings on your computer or network prohibit you from accessing certain types of web page.
We are always very concerned if anyone receives an error message when accessing our website. Please immediately if this happens.
Any website errors can usually be fixed within minutes, and if your system doesn't allow you access to certain types of web page, we can nearly always suggest a way of working around this problem. For instance, if your computer doesn't allow you to access web pages that contain a shopping cart, we can explain how you can download an offline order form. Top
|  |
|
 |  |
 |  | | | | |
|  
Items: Value:
Recent feedback
"Your extra attention is appreciated."
"Pleasure doing business with you."
"Thank you very much; the service is as good as the toys."
New products    |
